Return & Refund Policy

Return & Refund Policy for Groove Life

Returns Eligibility and Timeframe

You may request a return from Groove Life within 30 calendar days of your order delivery if you are not completely satisfied with your purchase. To be eligible, returned items must:

Be unused and in their original condition, including all packaging, manuals, and accessories
Show no signs of misuse, damage, or alteration
Be suitable for resale upon return

Returns that fail to meet all these conditions may be refused.

Products Not Eligible for Return

The following items cannot be returned under any circumstances:

Customized or personalized products
Gift cards and downloadable products
Clearance or final sale merchandise
Items that have been used or damaged after delivery

Refund Process

Once Groove Life receives and inspects your returned item, your refund request will be promptly reviewed. Approved refunds will be issued to your original payment method.

Please allow 5-7 business days for Groove Life to process your refund after receiving the return, plus an additional 5-10 business days for your payment provider to complete the transaction and reflect the funds in your account.

Returns Due to Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or contains incorrect items, please keep all original packaging and contact us immediately at wandarivera372610@outlook.com. We will assist you with resolution and cover return shipping costs for these cases.

Return Shipping Costs

Return shipping is your responsibility unless the return is due to:

A defective product
Damage sustained during shipping
An error caused by Groove Life

In these instances, Groove Life will cover return shipping expenses.

Order Cancellation Policy

You may cancel your order within 12 hours of placing it. To cancel, contact Groove Life immediately at wandarivera372610@outlook.com. After 12 hours, cancellations are no longer accepted as orders are processed promptly.

Order Processing and Shipping

Orders are processed within 1-2 business days and typically shipped within 5-10 business days. Shipping costs are calculated and displayed during checkout.

Contact Groove Life

If you have any questions about returns, refunds, or cancellations, please reach out to us at wandarivera372610@outlook.com. We are happy to assist you.